Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Tcl99 Casino may collect information that identifies you, information about your activity, and technical information about the device or connection used to access the site. We aim to collect information that is reasonably necessary for operating the account, providing support, meeting legal responsibilities and protecting the website.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact details, login information and account preferences. We may also record information you provide when you communicate with support, submit a request, take part in an account process or provide feedback. Information used to confirm eligibility, account ownership or responsible access may also be collected where needed.

Verification documents

To help verify identity, prevent misuse and meet applicable obligations, we may request documents or information such as identity evidence, proof of address or other material relevant to an account review. Verification information may be checked by us or by a specialist service provider acting on our behalf. Players should only provide information through the official account or support channels made available by the website.

Payment and transaction records

We may handle payment-related information, transaction history, deposits, withdrawals, account balances and records of gaming or promotional activity connected with an account. Payment providers may process payment details directly, and we may receive confirmation, status information or limited payment identifiers needed to record and administer a transaction. We do not suggest that every payment method collects or shares the same information.

Device, usage and cookie information

When you use the website, we may receive technical information such as an IP address, browser type, operating system, device characteristics, approximate location information, pages viewed, login events and interaction data. We may also use cookies and similar technologies to remember preferences, keep parts of the site functioning, understand how the website is used, assist with security and support relevant communications.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

• To create, administer and maintain your account, including confirming account details and providing the services you request.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial and activity records.
• To verify identity, age, eligibility and account ownership where these checks are needed.
• To detect, prevent and investigate fraud, unauthorised access, money laundering, collusion, bonus abuse, technical misuse and other activity that may harm players or the website.
• To provide customer support, respond to questions, resolve complaints and communicate important information about your account or the services.
• To operate, maintain, test and improve the website, including its performance, security, features and user experience.
• To send service messages, security notices, account updates and other communications required to administer the relationship.
• To send marketing or promotional communications where permitted and where the relevant consent or other lawful basis is available. Marketing messages will include a practical way to stop receiving them.
• To comply with legal obligations, respond to lawful requests and meet record-keeping, reporting or verification requirements.
• To establish, exercise or defend legal rights, manage risks and protect Tcl99 Casino, players, service providers and the public.

We may combine information from your account, transactions, website use and support interactions when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without considering whether an additional notice, permission or other legal basis is required. Where information is requested as part of an account or verification process, not providing it may mean that an account feature, transaction or support request cannot be completed.

Sharing, security and retention

Who may receive information

Personal information may be shared only where there is a reasonable business, operational or legal reason to do so. This can include carefully selected providers that help with hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications and professional services. These providers should receive information relevant to the service they perform and may be required to handle it securely and confidentially.

Information may also be disclosed where necessary to protect the website or its users, investigate suspected unlawful or harmful activity, respond to a valid legal request, or comply with an applicable obligation. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections. Some service providers may process information in Australia or in another country. Where this occurs, reasonable steps should be taken to support appropriate handling of the information.

Security measures

We use reasonable administrative, technical and organisational measures intended to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure connections and limits on who can access information for work purposes. No website, online transmission or storage system can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and contact support promptly if they believe an account has been accessed without permission.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time can depend on the type of record and the reason it was collected. When information is no longer required, reasonable steps should be taken to securely delete it, destroy it or make it unable to identify a person.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. They can help remember settings, maintain sessions, support security, measure website use and improve functionality. Some cookies may be provided by service partners that help operate parts of the website. You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some website features may not work as intended, and changing browser settings may not remove information already collected.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or object to or limit certain uses. You may also withdraw consent to marketing communications at any time. These rights are not always absolute. For example, access or deletion may be limited where information must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes.

How to make a request

To exercise your data rights, ask a privacy question or request help with your information, contact support@tcl99casino.wtf. Please clearly explain whether you are requesting access, correction, deletion or withdrawal of consent to marketing. Including the account details needed to identify your request can help us respond efficiently. We may need to verify your identity or account ownership before providing information or making a change. We will use the details supplied with a request to assess and manage that request.

You can stop promotional emails by using the unsubscribe option included in the message or by contacting support@tcl99casino.wtf. Stopping marketing does not usually stop essential service, security or transaction messages. If you request account deletion, we will consider the request in line with applicable requirements. Closing an account or deleting certain information may not remove records that we are required to keep, and it may not undo information already used lawfully before consent was withdrawn.

Questions and complaints

If you have a concern about how your information has been handled, please contact support@tcl99casino.wtf with a clear description of the issue. We will review the concern and may ask for additional information so that it can be properly assessed. Players may also have the option of seeking independent privacy guidance or making a complaint to an appropriate privacy authority, depending on their circumstances.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version published on the website applies to information handled under that version. We encourage players to review this page from time to time. Where a change is important, we may provide additional notice through the website, an account message or another suitable communication channel.