Responsible Gaming

Gamble for entertainment

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Gambling outcomes are uncertain, and there is no reliable strategy that can guarantee a win. Past results do not predict future results, and a losing session does not mean that a win is due.

Only use funds that are available after essential costs such as rent, bills, food, transport and other financial commitments have been covered. Never borrow money, use credit intended for necessities or sell belongings to continue gambling. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.

Healthy gambling habits

• Set a budget before you begin and stop when that budget has been reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Do not regard gambling as a source of income, a financial solution or a way to repay debt.
• Keep your account details private and do not allow another person to gamble through your account.
• Make sure gambling does not interfere with work, study, relationships, sleep or other responsibilities.
• Only gamble if you are legally permitted to do so and meet the applicable minimum age requirement.

Players in Australia must be at least 18 years old to gamble. If you are under 18, do not create an account, use another person's account or attempt to access gambling services. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites and applications.

Use available control tools

Personal limits can help you stay within the plan you set before playing. Depending on the service and your account settings, available controls may include deposit limits, spending limits, loss limits, wagering limits, session reminders, time limits or temporary breaks. Review the relevant account settings and terms to understand which tools are available and how they operate.

Plan before you play

1. Choose an amount you can afford to lose without affecting your essential expenses.
2. Choose how long you intend to play and decide when you will stop.
3. Apply a limit before gambling rather than waiting until you feel the need to slow down.
4. Take breaks, check your spending and consider whether gambling remains enjoyable.
5. Stop when your limit is reached, even if you believe a win may be close.

A temporary break can be useful when you need time away from gambling. A longer exclusion may be more appropriate if you do not feel able to control your play. Account restrictions and self-exclusion requests may take effect according to the relevant process, so do not continue playing while waiting for a restriction to be applied. If you are concerned about immediate access, log out, remove saved payment methods where possible and use device or financial controls that help block gambling access.

Do not try to work around a limit, break or exclusion by opening another account, using a different payment method or asking someone else to gamble on your behalf. If you have excluded yourself, use the relevant support channel through the website so the restriction can be reviewed in line with the applicable process. Any account action is subject to applicable laws, policies and verification requirements.

Keep track of your activity

Review your deposits, withdrawals, bets and time spent playing regularly. Looking at activity in one place can make patterns easier to notice. If your spending is higher than expected, your sessions are lasting longer or you are returning to recover losses, stop gambling and consider speaking with a qualified support service.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and people do not always recognise the change at first. The important step is to take concerns seriously and ask for help early. You do not need to wait until gambling has caused a major financial, emotional or relationship problem.

Possible warning signs

• Spending more money or time gambling than you intended.
• Increasing your stakes to achieve the same excitement or to try to recover losses.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Hiding gambling activity, deposits, losses or account information from others.
• Borrowing money, missing payments or using essential funds to gamble.
• Feeling stressed, anxious, guilty, irritable or low because of gambling.
• Gambling to escape personal problems, difficult feelings or everyday pressure.
• Neglecting work, study, family, friendships, sleep or other responsibilities.
• Trying to stop or cut back but returning to gambling repeatedly.
• Continuing to gamble despite financial, personal or relationship harm.

If any of these signs apply to you, stop and take a break. Consider telling someone you trust what is happening. A trusted person can help you review your finances, reduce access to gambling and support you while you seek professional advice. You can also speak with an Australian gambling support service, financial counsellor, mental health professional or other qualified provider. Support is confidential and is available for people who gamble as well as family members and friends affected by gambling.

If gambling has left you feeling overwhelmed or unsafe, seek urgent help from emergency services or a crisis support service in your area. Gambling-related stress can affect mental health, but help is available. If someone close to you is experiencing gambling harm, respond with concern rather than judgement and encourage them to access professional support.

Account safety and support

Responsible gaming also includes protecting your account and making sure gambling activity remains your own choice. Use a strong, unique password, keep login information private and sign out on shared devices. Do not let another person access your account, and do not use another person's account. Account sharing can make it harder to monitor spending and may breach applicable account conditions.

If you believe someone else has accessed your account, stop using it and follow the available account security process. Review recent activity, change your password and use any security features available to you. Never provide a password, verification code or payment information to an unknown person.

When to contact support

You can seek assistance if you want to understand responsible gaming tools, take a break, request self-exclusion, discuss account access or raise a concern about gambling activity. Use the support or help options available on this website. Do not include sensitive information in a public message, and provide only the information needed to identify and resolve your request.

Any limits, breaks, exclusions, account closures or verification steps are handled under the applicable laws, policies and procedures. The availability and timing of a particular control may vary. Read the relevant information carefully and ask for clarification if you are unsure. A support team can explain the process, but it cannot guarantee gambling outcomes or recover gambling losses.

Tcl99 Casino supports informed play and encourages every player to remain in control. Set a limit before you start, take regular breaks and stop whenever gambling no longer feels enjoyable or manageable. Getting help is a responsible decision, not a failure.